Q: Why is Carpet Direct less expensive?

A: Carpet stores average 30 to 40 percent overhead. We have no building payment or utility bills or payroll.

Q: What happens if I have a problem with my carpet?

A: Carpet Direct has it's own claims division. We handle all claims in-house. We respond to customers within 48 hours. The customer will be working directly with Carpet Direct, not the mill.

Q: Who are the installers?

A: Carpet Direct works with the best installers in the Kansas City area. All installers are customer preferred installers. You, the customer, will pay for the installation when it is done to your satisfaction.

Q: Can I use my own installer?

A: Of course.